Resolved -
Our engineering team has resolved the issues with the chatbot and is working as expected. Please log a support ticket in case you still see any issues.
Jul 3, 08:51 UTC
Update -
Our engineering team has successfully resolved the issue with the chatbot. We will continue to monitor its performance closely over the next 6 hours to ensure stability.
Thank you for your patience and understanding while we worked to address this.
Jul 2, 23:14 UTC
Monitoring -
Our engineering team has successfully resolved the issue with the chatbot. We will continue to monitor its performance closely over the next 30 minutes to ensure stability.
Thank you for your patience and understanding while we worked to address this.
Jul 2, 22:10 UTC
Update -
Our engineering team is actively investigating the issue and working to identify the root cause with high priority. We’ll keep you informed as soon as we have further updates.
Thank you for your continued patience and understanding.
Jul 2, 20:56 UTC
Investigating -
We’re currently experiencing an issue affecting the free text input in our production chatbot across all regions. This is preventing the chatbot from processing open-ended user messages as expected. Our team is actively working to resolve this, and we’ll keep you updated on progress. Thank you for your patience.
Jul 2, 19:55 UTC