Resolved -
Email delivery latency for Scheduling has been fixed by AWS and their status page reflecting the same. Our Engineering team has validated our services and it is working as expected. Please log a support ticket in case you still see any issues.
Jan 23, 05:48 UTC
Monitoring -
Customers using the Scheduling feature may experience email delivery delays on the US, Ireland, Canada, and Clean room regions due to increased processing times within AWS. We will keep you updated as we receive additional information from AWS.
Jan 22, 22:38 UTC
Completed -
The scheduled maintenance has been completed.
Jan 17, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 05:00 UTC
Scheduled -
This is a proactive notification to inform our customers about scheduled maintenance on the Phenom Customer Care portal. Please be advised that customers using the Phenom Customer Care portal may experience intermittent issues while accessing or creating Support cases.
Duration: Jan 17th, 2026 from 12:00 AM ET to 04:00 AM ET.
Jan 15, 13:45 UTC
Resolved -
Phenom Engineering has been monitoring the Cloudflare status page. As per the latest update, the issue impacting Career Sites is no longer observed, and sites are currently functioning as expected. Please log a support ticket if you continue to experience any issues.
Jan 16, 03:34 UTC
Monitoring -
Phenom has identified an issue with Careersites due to a Cloudflare scheduled maintenance. Some of the clients using Cloudflare may experience intermittent issues accessing Careersites. Please reach out to Cloudflare for additional support or information. You can also track the outage status at: https://www.cloudflarestatus.com/
Phenom Engineering is monitoring the Cloudflare status page, and we will update you on the progress accordingly.
Jan 16, 01:51 UTC