The Phenom engineering team has successfully implemented a fix in Production, and functionality has been restored.
We will continue to monitor the system over the next 30 minutes to ensure stability and confirm that the issue is fully resolved before considering this incident closed.
We will provide another update once the monitoring period is complete.
We appreciate your patience and understanding.
Posted Nov 06, 2026 - 17:12 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 06, 2026 - 16:30 UTC
Investigating
We are currently experiencing an issue impacting Screening Questionnaire Assignments across all regions. As a result, you will temporarily be unable to add new questionnaires to existing assignments.
We have identified the root cause, and our engineering team is actively working on a fix to restore normal functionality.
We will provide the next update within one hour, or sooner if significant developments occur.
We apologise for the inconvenience and appreciate your patience.
Posted Nov 06, 2026 - 16:16 UTC
This incident affects: CRM (RX) (CRM-US, CRM-EU, CRM-CA, CRM-IN, CRM-CR).