Resolved -
Phenom engineering team has successfully resolved the issue with the CRM Omni-channel inbox. Please log a support ticket in case you still see any issues.
Sep 30, 18:22 UTC
Monitoring -
Phenom engineering team has resolved the issue with the CRM-Omni channel inbox, and it's working as expected. We will be monitoring it for the next 30 minutes.
Sep 30, 17:45 UTC
Identified -
Phenom engineering team has identified the issue with the CRM Omni-channel inbox. Our Engineering team is currently working on a fix. We will provide an update within the next hour.
Sep 30, 17:20 UTC
Investigating -
The Phenom engineering team is currently reviewing an intermittent issue with the CRM Omni-channel inbox. We will provide another update within the next hour as we continue to work to identify the issue.
Sep 30, 16:37 UTC